Frequently Asked Questions

Council offers ratepayers the opportunity to receive their rate notice via email. It is easy and convenient and provides customers with flexible online payment options.

Questions

  1. How do I change my registered email address?
  2. Why did I receive an SMS?
  3. I have sold my property. How do I stop getting emails?
  4. I’ve just bought a property and haven’t got a Rates Assessment Number. How can I received my rate notice electronically?
  5. I recently signed up for electronic notices. Why did my notice arrive through my old method?
  6. Why didn’t I receive my confirmation email / electronic rate notice?
  7. What will my email address / phone number be used for?
  8. How do I change to another communication method (BPAY View or post)?

If your question isn't answered here, please contact Council with your enquiry.


Answers

How do I change my registered email address?

Re-register your property with your new email address. Once verified this new registration will supersede any previous.

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Why did I receive an SMS?

If you have provided a valid Australian mobile phone number, Council will send an SMS to advise that we could not send you an email or that you have not verified your email address to complete registration. Your rate notice delivery method will remain unchanged until you have successfully registered.

Council will also send SMS’s as a courtesy that rate notices have been issued or that payment is due.

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I have sold my property. How do I stop getting emails?

Council is advised of property ownership by the Department of Natural Resources & Mines. We will update contact details as these changes come through.

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I’ve just bought a property and haven’t got a Rates Assessment Number. How can I received my rate notice electronically?

Once property ownership details have been received and updated by Council (refer above), you will receive a letter from Council that has the information required to register to eMBRC.

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I recently signed up for electronic notices. Why did my notice arrive through my old method?

This will depend on the timing of your registration for electronic rates. We will not change your method of delivery during the rates generation process.

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Why didn’t I receive my confirmation email / electronic rate notice?

Please check your junk email / spam folder settings and confirm “not junk” which will allow future messages to be successfully delivered. In some situations technical settings or problems (e.g. full mailbox, incorrect email) with your email account may reject our emails. Please rectify the issue if possible and register again or register with a different email account.

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What will my email address / phone number be used for?

You will receive official Council messages, including your electronic Rates notice and reminders.

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How do I change to another communication method (BPAY View or post)?

Council offers many different ways to receive your Rates notices. Signing up for BPAY View will automatically cancel your email delivery of rates notices. If you would like to receive your rates notices by post (Australia Post), please submit a request.

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